tk111 Privacy Policy: How We Handle Your Personal Data

1. Introduction

tk111 ("we", "us", "our") operates the online casino and sports betting platform accessible at tk111.top (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who use our Platform, including registered players, prospective players who browse without registering, and individuals who contact our support team.

This Privacy Policy describes how tk111 collects, uses, stores, shares, and protects personal information in the course of operating the Platform and delivering services to players primarily based in Bangladesh. It also describes the rights you hold over your personal data and how you can exercise those rights.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with the tk111 Platform. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about this Privacy Policy or about how tk111 handles your personal data, you can contact us at the details provided in Section 13 of this document.

2. Data We Collect

tk111 collects personal data from you directly (when you register, deposit, contact support, or complete KYC verification), automatically (through your use of the Platform), and in some cases from third parties (payment processors, identity verification services). The categories of personal data we collect are as follows:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or political opinions unless you voluntarily disclose such information in the course of a support interaction. Where such data is incidentally disclosed, it will not be used for any processing purpose and will be removed from our records at the earliest practicable opportunity.

3. How We Use Your Data

tk111 uses the personal data we collect for the following purposes:

• Account Creation and Management: To create and maintain your tk111 player account, verify your identity at registration and during ongoing KYC checks, and manage your account preferences and settings.
• Transaction Processing: To process deposits made via bKash, Nagad, Rocket, Upay, and bank transfer, and to facilitate withdrawal requests back to your registered payment method. Financial data is passed to our payment processing partners only to the extent required to complete the transaction.
• Platform Personalisation: To remember your game preferences, display relevant promotions based on your activity on tk111, and tailor the platform interface to your usage patterns. Personalisation is based on first-party data collected from your activity on the Platform only.
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling, enforce deposit limits or self-exclusion orders you have set, and contact you proactively if our responsible gaming systems flag a concern relating to your account.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, multi-accounting, and other security incidents on the Platform.
• Legal Compliance: To comply with applicable legal obligations including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and data retention requirements imposed by law.
• Customer Support: To respond to your queries, complaints, and support requests, and to maintain records of communications for quality assurance and dispute resolution purposes.
• Marketing Communications: To send you promotional emails, bonus notifications, and seasonal offers relating to tk111, where you have opted in to receive such communications. You may withdraw your consent to marketing communications at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with the tk111 Platform and to improve its design, performance, and content offering.

4. Legal Basis for Processing

tk111 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is required to fulfil our obligations to you under the Terms & Conditions you agreed to at registration — including account management, transaction processing, and customer support.
• Legal Obligation: Processing that is required to comply with applicable legal requirements — including identity verification, anti-money laundering checks, and the retention of financial transaction records.
• Legitimate Interests: Processing that is necessary to pursue tk111's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics — provided those interests are not overridden by your own privacy rights.
• Consent: Processing that is based on your freely given, specific, and informed consent — principally the sending of marketing communications. Where consent is the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing

tk111 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following limited circumstances:

• Payment Service Providers: We share financial data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank to the extent necessary to complete your deposit and withdrawal transactions. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Services: We share identity documents and personal data with third-party KYC verification providers during the account verification process. These providers are contractually bound to use your data solely for the purpose of verifying your identity on behalf of tk111.
• Game Content Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical identifiers (such as a pseudonymous player ID) necessary to deliver their games within the tk111 Platform. These providers do not receive your name, contact details, or financial information.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or other public authorities where we are required to do so by law, court order, or in connection with the investigation or prevention of fraud, money laundering, or other serious criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the tk111 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to how your data is handled.

All third parties with whom we share personal data are required to handle that data securely, to use it only for the stated purpose, and to comply with applicable data protection obligations. We do not authorise third-party service providers to use your personal data for their own marketing purposes.

6. Data Retention

tk111 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of five years following account closure, in line with anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction, as required for financial compliance and dispute resolution.
• KYC Verification Documents: Retained for a minimum of five years following the completion of verification, or longer if required by applicable legal obligations in force at the time.
• Support Communications: Retained for a minimum of two years from the date of the most recent communication in a given thread, to enable dispute resolution and quality assurance review.
• Marketing Consent Records: Retained for the duration of your consent and for one year following withdrawal of consent, to provide evidence of the consent given and its subsequent withdrawal.
• Technical and Usage Data: Retained in identifiable form for up to 12 months, after which it is anonymised and may be retained indefinitely for aggregated analytics purposes.

When personal data is no longer required and no legal retention obligation applies, it is securely deleted or irreversibly anonymised.

7. Cookies & Tracking Technologies

tk111 uses cookies and similar tracking technologies to operate the Platform and improve the user experience. Cookies are small text files stored on your device by your browser when you visit the Platform. The categories of cookies we use are as follows:

• Essential Cookies: These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your security preferences, and enable core features such as the game lobby, cashier, and account settings. Essential cookies cannot be disabled without impairing Platform functionality.
• Analytical Cookies: These cookies allow us to understand how players use the tk111 Platform — which pages are visited most frequently, which games are most popular, where players encounter difficulties, and how navigation patterns flow. Analytical data is collected in aggregate and is used solely to improve the Platform. We use first-party analytics only; we do not use Google Analytics or other third-party analytics services that track users across the web.
• Preference Cookies: These cookies remember your preferences on the Platform, such as your last selected game category or preferred language setting, so that you do not have to reconfigure them on each visit.

tk111 does not use advertising or retargeting cookies that track your activity across third-party websites. You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will prevent you from logging in to and using the Platform. Disabling analytical or preference cookies will not affect your ability to access the Platform.

8. Your Rights Over Your Personal Data

As a tk111 player, you hold the following rights over the personal data we hold about you. To exercise any of these rights, please contact our support team using the details in Section 13. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data tk111 holds about you. We will provide this in a clear, structured format.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. Some data corrections may require identity verification before they can be processed.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no overriding legal retention obligation applies. Note that we are required by law to retain certain financial and identity records for a minimum period even following account closure.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to us in a structured, commonly used, machine-readable format, where the processing is based on your consent or on a contract with you.
• Right to Object: You have the right to object to processing based on tk111's legitimate interests, and to processing for direct marketing purposes. Where you object to direct marketing, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent — principally marketing communications — you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

9. Security Measures

tk111 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields (including identity document images and financial account numbers) at rest in our databases.
• Role-based access controls ensuring that only authorised personnel with a genuine operational need can access personal data.
• Regular security audits and penetration testing conducted by qualified third-party specialists.
• Multi-factor authentication requirements for all internal administrative access to systems holding personal data.
• Secure deletion procedures applied when personal data reaches the end of its retention period.

Despite these measures, no method of electronic transmission or storage is completely infallible. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tk111 will notify affected players as promptly as possible and will take all reasonable steps to contain and remediate the breach.

You also play an important role in keeping your account secure. You must keep your tk111 login credentials confidential and must not share them with any other person. If you believe your account has been accessed without your authorisation, please contact our support team immediately.

10. Children's Privacy

The tk111 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or submitted personal data to the Platform, we will immediately suspend that account, void any associated activity, and delete the personal data in question.

If you have reason to believe that a person under the age of 21 has provided personal data to tk111, please contact our support team immediately using the contact details in Section 13 so that we can take appropriate action without delay.

11. Third-Party Links

The tk111 Platform may contain references to third-party services — such as payment providers including bKash, Nagad, Rocket, and Upay — whose own privacy policies govern how they handle your data when you interact with their services directly. tk111 is not responsible for the privacy practices of any third party and does not accept liability for the content or data handling of any external service.

We recommend that you review the privacy policy of any third-party service you use in connection with your tk111 account, particularly your chosen payment provider, before submitting personal data to that service.

12. Updates to This Privacy Policy

tk111 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes to the Platform's functionality. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players by email or through an in-platform notification.

Your continued use of the tk111 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Privacy Policy, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how tk111 handles your personal data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data tk111 holds about you, please contact our dedicated privacy support team. All privacy-related enquiries are handled in English and will be acknowledged within 5 business days, with a full response provided within 30 calendar days in line with the timelines described in Section 8.

You can reach the tk111 privacy support team at: support at tk111.top

Please include your registered account username, a clear description of your request or concern, and — where your request relates to specific personal data — sufficient detail to allow us to identify the data in question. This will help us to handle your request as efficiently as possible.